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HP Officejet Pro K550/K850 Series Printer Release Notes

For Microsoft® Windows® 98, Windows Millennium Edition,
Windows NT® 4.0, Windows 2000, Windows® XP, and Windows 2003 Server

Copyright © Hewlett Packard, 2005. All rights reserved.

This document contains late-breaking notes, troubleshooting tips, and other useful information that may not be available in any other areas of the software or the documentation.

TOPICS

1. Installation and Uninstallation Issues

2. Other Known Issues

3. Known Issues with Specific Software Programs

4. Getting More Information

5. Legal Statements

1. Installation and Uninstallation Issues

Do not turn off printer or unplug printer cable when printer setup program is running during hardware-first installation

If you have connected the USB cable to your printer and turned on the printer, do not turn off the printer or unplug the cable from the printer when the printer setup program is running. If you do so, the setup program will not go to completion.

Unable to create printer using setup program after Plug-and-Play installation on Windows systems

The printer setup program may fail to detect the printer if it has already been installed using Plug-and-Play without going through the setup program. The setup program will not go to completion.

To resolve this, select the Cancel button to exit from the setup program, then run the setup program again and select the connected USB port or parallel port (HP Officejet Pro K850 series printer only).

No printer icon created after USB installation

If you have connected the printer to your computer via a USB cable, ensure that the cable is properly connected and the printer is turned on.Restart your system if necessary.

If the system still cannot detect the printer, insert the Starter CD in the CD drive, click Utilities, and then click the Uninstaller. After the uninstaller finishes, restart your computer, and re-install the printer driver.

Reboot is required after installation on some Windows systems

When prompted, please reboot your system after installation.

If you do not restart the system, you may not be able to print from the printer and some applications may not function properly. This is because the printer setup program will upgrade Microsoft Windows installer to version 2.0 if the system is using an older version.This requires the system to be restarted.

Do not delete USB port created for printer on Windows 98

You will get an illegal operation error message if you try to delete the USB port created for a printer (from the Ports tab in the Printer Properties dialog box).

Unable to install the software after connecting the printer in Windows 98

When installing the software on computers running Windows 98, the printer might display the following message after the printer is connected using a USB cable: “Printer cannot be installed.”

To install the software and connect the printer, complete the following steps:

1. Restart the computer.

2. Open the Device Manager in Windows, and then remove the printer from the Device Manager.

3. Connect the printer to the computer and follow the onscreen instructions.

Unable to print on newly formatted computer running Windows 2000

If you have recently reformatted a computer running Windows 2000 and have installed the printer software before installing other programs, the printer might not print. To enable printing, copy the contents of the driverswin2k_xpMS_DLL directory to the system32 folder on the computer.

Installation through network fails to locate certain files on some Windows systems

If you are installing the printer through the network and the network path that you provided (when prompted) is very long, installation will fail to locate some installation files.

This is a limitation of the operating system.It can support only a limited number of characters in the full path (including filename) that you specify.

To resolve this, map to the network drive if you have not already done so.Or find out if the files are available on a network drive that has a shorter path; check with your network administrator.

Windows XP does not trigger Plug and Play when you restart system after uninstallation

If you uninstall the printer driver with the printer connected to your system and the system does not detect the printer after restart, try to restart again or run the Device Manager to search for the printer.

Installation on a computer running Windows XP Internet Connection Firewall software in Windows XP Service Pack 2

Windows XP Internet Connection Firewall software is a security program that protects a computer from intrusion. However, the firewall might prevent you from setting up the printer. To set up the printer, try one of the following:

- Use the discovery option in the installer, which allows you to identify the specific printer using its unique IP address.

- Temporarily disable the firewall during installation, and then re-enable the firewall after installation.

Unable to install printer software from remote Windows NT

Hp officejet pro k550 service manual download

To install the printer software:

1. Copy the printer files to your system.

2. Open the INF file with a text editor.

3. Locate any lines that contain 'LanguageMonitor' and delete them.

4. Clone hero download songs. Run the installation program again.

Windows NT Server 4.0 and Windows Terminal Server Edition

To install the printer driver in Windows NT Server 4.0 and Windows Terminal Server Edition, use the Add Printer Wizard in Windows.

Adding new printers after installing the software

After you successfully install the software on your computer using the installer, complete the following steps:

1. Close any running applications.

2. Insert the Starter CD into the CD drive. The CD menu runs automatically. If the CD menu does not start automatically, click Start, and then click Run. Browse to the CDROM drive for the computer, click Setup.exe, and then click Open. In the Run dialog box, click OK.

3. On the CD menu, click Install.

4. Follow the onscreen instructions to complete the installation. When prompted, select the Add a device option in the installer to add additional printers connected directly to the computer or available on a network.

Installing 64 bit printer drivers

Windows XP Professional x64 Editionsupports two 64-bit architectures. One is based on Explicitly Parallel Instruction Computing (EPIC), and supports the Intel® Itanium® processor family. The other is based on 64-bit extensions to the x86 instruction set, and supports both AMD64 and Intel Xeon with Intel Extended Memory 64 Technology (EM64T).`

This product supports only the AMD64 x86 platform. This printer driver is available on the Starter CD.

2. Other Known Issues

Garbage printing encountered when doing manual duplex printing

To avoid this problem, make sure you promptly reload the paper into the printer when prompted by the printer driver, and click OK i

HP Officejet Pro K550/K850 Series Printer Release Notes

For Microsoft® Windows® 98, Windows Millennium Edition, Windows NT® 4.0, Windows 2000, Windows® XP, and Windows 2003 Server

Copyright © Hewlett Packard, 2005. All rights reserved.

TOPICS

1. Installation and Uninstallation Issues

Do not turn off printer or unplug printer cable when printer setup program is running during hardware-first installation

Unable to create printer using setup program after Plug-and-Play installation on Windows systems

No printer icon created after USB installation

Reboot is required after installation on some Windows systems

Do not delete USB port created for printer on Windows 98

Unable to print on newly formatted computer running Windows 2000

Installation through network fails to locate certain files on some Windows systems

Windows XP does not trigger Plug and Play when you restart system after uninstallation

Installation on a computer running Windows XP Internet Connection Firewall software in Windows XP Service Pack 2

Unable to install printer software from remote Windows NT

Windows NT Server 4.0 and Windows Terminal Server Edition

Adding new printers after installing the software

Installing 64 bit printer drivers

2. Other Known Issues

Garbage printing encountered when doing manual duplex printing

For Microsoft® Windows® 98, Windows Millennium Edition,
Windows NT® 4.0, Windows 2000, Windows® XP, and Windows 2003 Server

Hp Officejet Pro K550 Service Manual